Privacy Policy

Smile Restoration Australia ("we", "our", "us") is operated by Compare Assist Group Pty Ltd.

We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.SmileRestoration.com.au, submit an enquiry, request a callback or otherwise interact with our website and services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Smile Restoration Australia operates as a dental referral network.

We collect and process information you provide when making an enquiry and, with your consent, may disclose that information to one or more independent partner dental clinics or registered dental practitioners so they can contact you regarding your enquiry.

We:

• do not provide dental treatment;
• do not diagnose dental conditions;
• do not provide clinical advice;
• do not determine treatment suitability; and
• do not recommend one clinic over another based on clinical suitability.

Treatment recommendations, clinical advice and dental services are provided independently by the treating practitioner following an individual consultation.

We may receive a referral fee or other commercial benefit for facilitating introductions between prospective patients and partner clinics.

We use your personal information to:

• respond to your enquiry;
• connect you with an appropriate partner clinic;
• facilitate communication regarding your enquiry;
• improve our website and services;
• measure website performance and advertising effectiveness;
• prevent fraud or misuse; and
• comply with legal and regulatory obligations.

We do not sell your personal information.

To provide our referral services, we may disclose your information to:

• independent partner dental clinics;
• registered dental practitioners;
• customer relationship management (CRM) providers;
• website hosting providers;
• analytics providers;
• marketing and communication service providers;
• professional advisers; and
• government authorities where required by law.

Once your enquiry has been referred, the receiving clinic becomes independently responsible for any personal information it collects directly from you. Their handling of your personal information is governed by their own privacy policy.

By submitting an enquiry, you consent to being contacted by Smile Restoration Australia and/or one or more partner dental clinics regarding your enquiry by:

• telephone;
• SMS;
• email; or
• other reasonable communication methods.

Where required by law, marketing communications will only be sent with your consent.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Service-related communications relating to your enquiry may still be sent where reasonably necessary.

Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour and measure advertising performance.

We may use services including:

• Google Analytics
• Google Ads
• Meta Pixel
• other analytics and advertising technologies

These technologies help us understand how visitors use our website, improve user experience and measure the effectiveness of our marketing campaigns.

You can control cookie settings through your web browser, although disabling cookies may affect certain website functionality.

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

While we use commercially reasonable security practices, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• comply with legal obligations;
• resolve disputes; and
• maintain appropriate business records.

Some third-party technology providers used to operate our website, communications and marketing systems may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable privacy laws.

Under the Privacy Act 1988 (Cth), you may request access to, or correction of, personal information we hold about you.

If you believe your privacy has been breached, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Our website is intended for adults aged 18 years and over.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate authority, we will take reasonable steps to delete it.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us:

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the revised Last Updated date.

Your continued use of this website after changes have been published constitutes acceptance of the updated Privacy Policy.